Frequently Asked Questions
How can we help?
Are your rug pads safe for my floors?
Yes, our rug pads are safe for all indoor flooring surfaces as long as you follow your flooring manufacturers instructions and proper curing times are met. If you are refinishing floors, it’s best to wait at least 30 days before using a rug pad.
How long does it take for my rug pad to arrive?
If your order is placed before 2pm EST, we will custom cut and ship out your rug pad that same day. For all orders placed after 2pm EST, your package will ship out the following day.
Check out our shipping options for an estimate on how long it will take for your delivery to get to your home. Expedited shipping is available for an additional fee.
All shipping estimates are based on the date of shipment, not the date of order, and only include business days.
Where are your products made?
We manufacture our rug pads domestically in Georgia and cut them at our warehouse in Connecticut. American manufacturing gives us better control over the quality of our rug pads while keeping jobs in the United States.
Do you custom cut your rug pads?
Yes, we professionally custom cut our rug pads to fit any rug dimension. All of our rug pads are cut directly from the roll by a trained staff member.
Before adding a product to your cart, all you need to do is enter your rug's size and shape. We will take between 1-1.5’’ off all sides, depending on how thick the pad is. All of this will be detailed for you after you fill out the product form. If you have a more complex request, you’re free to offer alternative cutting instructions ("special instructions") as well.
What size rug pad do I need for my rug?
Simply enter your rug’s exact dimensions and we will cut your pad 1” to 1.5’’ shorter than your rug’s size. With thicker rug pads, we take 1.5’’ off on all sides and with lower profile pads we take 1’’ off on all sides, enough to keep the pad hidden from view.
Which rug pad is best for my rug?
Each rug pad has varying benefits depending on your rug type. Large rugs and carpeting may only require a cushioned rug pad whereas smaller area and runner rugs may need a non-slip pad to keep your rug from sliding out of place.